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Shipping & Returns

Welllink Shipping Policy:

At Welllink, we understand that the seamless integration of home automation, building automation, and security devices can seem like a complex endeavor. Our mission is to simplify this process and enhance your experience by offering top-tier products and exceptional services. Our shipping and returns policy has been meticulously crafted to ensure your convenience, satisfaction, and peace of mind throughout your journey with us.

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Efficient Shipping Process:
We are dedicated to delivering your orders swiftly and efficiently. Enjoy the benefits of free shipping on all your purchases. We leverage our network of trusted carriers to provide a seamless shipping experience. Orders are processed promptly, and you can expect your items to arrive within 3-4 business days from the date of purchase.

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Shipping Notifications:
Stay informed every step of the way. Once your order has been placed, you will receive timely notifications, including order confirmation, shipping updates, and tracking details. This empowers you to monitor your package's progress and plan accordingly.

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Secure Packaging:
Rest assured that your products will be packaged securely to prevent any damage during transit. We take the utmost care to ensure that your items arrive in pristine condition, ready for your use.

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Hassle-Free Returns:
While we are committed to delivering excellence, we understand that preferences may vary. Our easy returns process provides you with the flexibility to return products if they do not meet your expectations. Should you need to initiate a return, simply follow our user-friendly returns procedure. Our dedicated customer support team is available to assist you throughout the process.

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Return Eligibility:
To facilitate a smooth return process, please ensure that the item is in its original condition and packaging. Returns can be initiated within 15 days of the purchase date. Certain exclusions may apply, and our customer support team will be delighted to guide you through the details.

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Contact Us:
Should you have any inquiries or require assistance with your order, our customer support team is available to address your concerns. Reach out to us through our designated communication channels, and we will be more than happy to assist you.

At Welllink, your satisfaction is paramount. Our shipping and returns policy reflects our commitment to your convenience, peace of mind, and overall satisfaction. Experience the joy of hassle-free shopping and embark on your home automation and security journey with confidence.

Cancellation & Refund 

                       Thank you for choosing Welllink for your automation needs. We strive to ensure your satisfaction with our products and services. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities.

 

Cancellation Policy:

  1. Orders can be canceled within 24 hours of purchase without incurring any cancellation fees.

  2. To initiate a cancellation, please contact our customer service team at [contact.welllink@gmail.com] with your order details.

  3. Once an order has been shipped, it cannot be canceled. In such cases, you may refer to our Return Policy for options.

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Refund Policy:

  1. If you wish to return a product for a refund, you must do so within 15 days of receiving your order.

  2. To initiate a return and refund, please follow these steps:

    • Contact our customer service team at [contact.welllink@gmail.com](mailto:contact.welllink@gmail.com) to request a return authorization.

    • Pack the product securely in its original packaging, including all accessories and documentation.

    • Ship the product to the address provided by our customer service team.

  3. Once we receive the returned product and verify its condition, a refund will be processed. Please allow 3-5 business days for the refund to be reflected in your original payment method.

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Conditions for Refunds:

  1. The product must be returned in its original condition, including all accessories and documentation.

  2. Refunds will not include any shipping or handling charges paid during the original purchase.

  3. If the returned product is damaged or shows signs of misuse, the refund may be subject to a partial deduction to cover the cost of restoration.

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Exclusions:

Certain items, such as downloadable software, customized products, or products marked as "non-returnable," may not be eligible for refunds. Please check the product description or contact our customer service team for clarification.

 

Contact Us:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [contact.welllink@gmail.com](mailto:contact.welllink@gmail.com). Our customer service team is here to assist you and ensure a smooth and satisfactory experience.

Please note that this policy is subject to change without prior notice. It is advisable to review our policies periodically for any updates.

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Last updated: 07/08/2023

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